Sensorsoft ST6105J Manual do Utilizador descarregar pdf (Página 37)

Sensorsoft Remote Watchman Express/Client User Manual

Getting Help

Technical Support

If in the unlikely event you should have problems installing or using Sensorsoft RWMX/RWMC,

and the previous sections have failed to provide a solution, we offer technical support to help you

overcome your difficulties.

You will receive three (3) support incidents (telephone calls or emails) with your initial purchase

of a Sensorsoft RWMX/RWMC license. After these incidents are used, you must purchase a

support package or pay a charge-per-incident fee. None of the included support incidents can be

used for those wishing to obtain support to write their own software; this is available on a charge-

per-incident basis only.

Before contacting Sensorsoft Technical Support:

Go through the Troubleshooting Guide in the previous sections of this manual. Even if a direct

answer to your question is not found there, it will be helpful for the support technician if you are

able to provide information obtained from the diagnostic and troubleshooting process. Please

ensure the problem is directly related to the Sensorsoft RWMX/RWMC software.

World Wide Web: http://www.sensorsoft.com

30 Day Money Back Guarantee

If for any reason you want to return a Sensorsoft product for a refund, you can do so within 30

days (calendar days) of your purchase. The refund does not include shipping or brokerage fees

you may have incurred or paid.

Returns

If returning a product or item, please keep in mind the follow guidelines:

 Contact Sensorsoft for an RMA number (Return Material Authorization).

 Provide a detailed explanation or reason for returning the product.

 Return shipments that bear no RMA number (on the outside of the package) or are not

prepaid for shipping/clearing charges, will be refused.

Sensorsoft and Remote Watchman are trademarks of Sensorsoft Corporation.

Microsoft, Windows, NT and Internet Explorer are trademarks of Microsoft Corporation.

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Sensorsoft ST6105J Manual do Utilizador Página 37